Shipping+Returns

SHIPPING

Orders are processed and dispatched within 3–7 business days after purchase. Once your order has shipped, you will receive a confirmation email containing your tracking information.

During sale periods and collection launches, please allow 7–12 business days for processing and dispatch due to increased order volumes.

Available shipping services, costs and estimated delivery timeframes are displayed at checkout. Delivery estimates begin once an order has been dispatched and may be affected by customs processing, carrier delays or other circumstances outside our control.

Please ensure that your delivery address, email address and phone number are correct before completing your purchase.

USA ORDERS

Applicable import duties and taxes are included in the price displayed or calculated at checkout. US customers should not be asked to pay additional customs charges when their order is delivered.

If a delivery carrier contacts you requesting an unexpected customs or duty payment, please do not refuse the parcel. Contact us at bahhgoose@gmail.com with your order number and a copy of the payment request so our team can assist you.

INTERNATIONAL CUSTOMS

For destinations outside the United States, import duties, taxes and customs charges may apply when your order enters the destination country.

Unless expressly stated at checkout, these charges are not included in the purchase price or shipping fee and remain the customer’s responsibility. BAHHGOOSE does not control or determine international customs charges. We recommend contacting your local customs authority for further information before placing an order.

REFUSED OR UNCLAIMED ORDERS

Please do not refuse or abandon a shipment due to an unexpected carrier or customs charge. Contact us first so we can assist.

Where permitted, orders returned to BAHHGOOSE because they were refused, unclaimed or addressed incorrectly may have the original shipping cost, return shipping cost and any associated customs or carrier fees deducted from any amount issued.

RETURNS AND EXCHANGES

BAHHGOOSE does not offer refunds for change of mind. We accept exchanges on eligible full-priced items returned in new, unworn and unused condition, with all original tags attached, within 10 days of delivery.

To request an exchange, email bahhgoose@gmail.com with your order number, the item you wish to return and the reason for your exchange. Our customer-care team will provide the applicable return instructions and address.

Customers are responsible for all return shipping and handling costs. We strongly recommend using a tracked shipping service, as BAHHGOOSE cannot complete an exchange if the returned parcel is lost or does not arrive safely.

SALE AND PROMOTIONAL ITEMS

Items purchased on sale or using a promotional discount code are final sale and cannot be returned or exchanged unless the item is faulty or otherwise required by applicable consumer law.

FAULTY ITEMS

If you believe you have received an incorrect, damaged or faulty item, please contact bahhgoose@gmail.com with your order number and clear photographs of the issue. We will review your request and provide an appropriate resolution in accordance with applicable consumer law.

This policy does not exclude or limit any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

Applicable import duties and taxes are included in the price displayed or calculated at checkout. US customers should not be asked to pay additional customs charges when their order is delivered.